Refund policy

Blue Hour Objects — Return and Refund Policy
Last updated: 14 October 2026

Your right of withdrawal
You have the right to withdraw from your purchase within 14 days of the day you receive your order, without giving any reason. To exercise this right, notify us by email at info@bluehourobjects.com before the withdrawal period expires. You may use the standard withdrawal form at the end of this policy, but this is not required.

How to return an item
After notifying us, please send the item back without undue delay, and no later than 14 days after your notification. Return it to:

Blue Hour Objects
Sæddervej 27
4682 Sædder
Denmark

Please pack the item carefully, as vintage and antique objects can be fragile. We recommend using a tracked shipping service. Returned items must be in the same condition in which they were received. You are liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.

Return shipping costs
You bear the direct cost of returning the item, unless the item is faulty or differs significantly from its description.

Refunds
We will refund all payments received from you, including the cost of standard delivery, within 14 days of receiving notice of your withdrawal. We may withhold the refund until we have received the item back or you have provided proof of having sent it, whichever is earlier. Reimbursement of outbound delivery costs is limited to the cost of our standard delivery option.

The refund will be made using the same payment method and in the same currency you used for the original purchase. We are not responsible for any differences caused by exchange rate fluctuations or fees charged by your bank or card issuer.

Faulty or misdescribed items
All our items are vintage or antique and are sold in used condition. Signs of wear consistent with an item’s age are expected and are not considered a defect. If an item is faulty or differs significantly from its description, please contact us at info@bluehourobjects.com with photographs. This is handled as a complaint rather than a withdrawal, and we will cover the cost of return shipping.

Damaged or lost in transit
If an item arrives damaged, or your order does not arrive, please contact us as soon as possible, ideally within 3 days of delivery. Please include photographs of the item and its packaging, and keep the packaging until the matter is resolved. We will then work with you to agree on a suitable solution, which may include a repair, partial refund, replacement, or full refund.

Your statutory rights
This policy does not affect your statutory rights as a consumer.

Standard withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)

To: Blue Hour Objects, Sæddervej 27, 4682 Sædder, Denmark, info@bluehourobjects.com

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: